Refund policy
You have 90 days from the day your order arrives to ask for a return or an exchange. No explanation needed.
What we take back
Buy them, put them on, work a full shift in them. If they are not what you hoped for, send them back within the 90 days. Socks that have been worn are accepted — that is what the guarantee is for — but they must come back complete, with every pair from the pack and the original packaging.
We cannot accept socks that have been altered, cut or repaired, and we cannot accept a pack that is missing pairs.
Returned socks are not resold. They are disposed of on arrival.
Return for refund
- Timeframe: within 90 days of delivery.
- Process: email contact@tryworkproof.com with your order number and tell us what is wrong. We answer within one business day and send you the return address.
- Shipping: the return is arranged and paid by the customer.
- Refund: once your parcel is received and checked, the refund goes back to your original payment method. Allow up to 10 business days for it to appear on your statement, depending on your bank.
Return for exchange
Most exchanges are about size. Email contact@tryworkproof.com with your order number and the size you need, and we will confirm availability and the return address.
- Timeframe: within 90 days of delivery.
- Shipping: the return is arranged and paid by the customer. We cover the shipping of the replacement pair.
After you ship your return
Email us with:
- your return tracking number
- the carrier name
- the list of items returned
Without this, we cannot match your parcel to your order and the refund will be delayed.
Damaged, faulty or wrong item
Please check your order as soon as it arrives.
If the item is damaged, faulty or simply not the one you ordered, email contact@tryworkproof.com within 3 business days of delivery with your order number, a photo of the parcel, a photo of the whole item and a close-up of the problem. A short video works too if the fault only shows when the sock is stretched.
In that case we cover everything: you do not send anything back and you do not pay anything. We ship a replacement or refund you, whichever you prefer.
Order cancellation and changes
All requests must reach us within 12 hours of placing the order, at contact@tryworkproof.com with your order number. Because orders are processed quickly, yours may already be in fulfillment. All changes and cancellations are subject to approval.
Contact
contact@tryworkproof.com — answered within one business day, Monday to Friday.